Revolt of the Passengers——————————-
A commentary
By J. F. Kelly, Jr.
You really can’t blame airline passengers for being testy with the airlines these days. For the many millions who can’t afford the comparative luxury of first or business class service and are forced to fly economy class, flying is not the relatively pleasant experience it once was, especially for those of us of substantial proportions.
I recall with some nostalgia, the days of propeller airliners when you sat in comfortable, roomy seats, the food was edible and nicely presented and your fellow passengers were fully-clothed, properly shod and recently bathed. The planes were slow and fares were expensive but after a few complementary cocktails you really didn’t care that much. At least you didn’t have to stuff yourself into a seat built for tiny people.
Those of us who fly steerage rather than pay inflated prices for a little more space and service are herded like livestock into cramped spaces and strapped to a seat that permits no wiggle room. A patient strapped to a hospital gurney has more freedom of motion. A passenger in an isle seat risks losing an appendage every time the drink cart passes by. The passenger in the window seat must climb over two passengers just to stand in line to use the tiny toilet and usually decides it isn’t worth the effort. The passenger in the middle seat can’t even count on the exclusive use of an armrest.
On top of all this, there is the uncertainty over whether or not you might be bumped and forced to give up even these mean accommodations as was Dr. David Dao, who was dragged from his seat after refusing an offer, and then a demand, to give up his seat along with three other passengers in order to accommodate four United Airlines employees on their way to crew another flight. Turns out it was an offer he couldn’t refuse so he was involuntarily removed, losing two teeth, some blood and suffering a broken nose in the process. The other passengers were rightly horrified and images of the fiasco went viral, causing an international uproar and major public relations woes for United. The industry is in damage control mode with each carrier trying to outdo each other in raising the amount airline agents can offer passengers who are bumped.
Here are some pertinent observations. First, this obviously should never have happened. Airlines overbook and it is a legitimate business practice. They can’t afford to fly with empty seats because of no-shows. But the bumping should be done in the terminal before boarding, not on a packed airplane. Passengers who are seated in their proper seats have a reasonable expectation of being allowed to remain there except for safety or security reasons which leads to the second observation. The aircraft crewmembers, under the authority of the captain, are responsible for the safety of the aircraft, the passengers and the crew. They have the authority to move or remove passengers for whatever reason, period. The passenger does not have a vote in this matter. An aircraft, like a ship, is not a democracy. Safety in the air demands that the crew be obeyed without question. The passenger’s alternative to obeying is to be arrested and forcibly moved or removed.
The final observation is that since overbooking is a valid business practice that will continue, the purchaser of a ticket should have some corresponding bargaining rights. The airlines need to pay the bumped ticket holder what the market demands. Apparently, they are scrambling now to adjust their policies regarding what they are willing to pay before public outrage over Dr. Dao’s treatment results in new federal regulations being imposed the airlines, perhaps limiting their authority to forcibly remove passengers.
I close with today’s travel tip. When the passenger in the seat in front of you suddenly reclines his seat into your lap causing your hot beverage to spill, don’t get angry, get even. Fake a series of sneezes and coughs and blow your nose enthusiastically. Have your travelling companion or seatmate say in an audible voice, “You really need to see a doctor about that condition.” I guarantee that the seat will return to the upright position and remain there for the duration of the flight.
April 30, 2017